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Frequently Asked Questions

Login and Registration Issues

Why do I need to register at all?
You may not have to, however; registration will give you access to additional features not available to guest users such as post messages in our Forum, definable avatar images, private messaging, emailing of fellow users, usergroup subscription, uploading pictures in Gallery, My Network features, receive newsletter updates, etc. It only takes a few moments to register so it is recommended you do so.
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Why can’t I login?
There are several reasons why this could occur. First, ensure your username and password are correct. If they are, contact the board administrator to make sure you haven’t been banned.
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I’ve lost my password and/or username!
Don’t panic! Your username can be retrieved and sent to you. While your password cannot be retrieved, it can easily be reset. Visit the login page and click I’ve forgotten my password and/or username. Please use the email address associated with your account. Follow the instructions and you should be able to log in again shortly. Click here to reset your account password and to retrieve your username.
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I registered but cannot login!
First, check your username and password. Usually its an incorrect username or password that prevents users from logging in. If they are correct, then you may have exceeded the maximum number of allowed login attempts in which case you will be prompted with a security question that needs to be answered before you can access your account again. When you attempt to login to your account more than 3 times by typing an incorrect password, a CAPTCHA confirmation code will be required. You need to complete that security confirmation question in order to login again. This confirmation code is a security measure to prevent unauthorised access to your account.
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Why do I get logged off automatically?
If you do not check the Log me in automatically box when you login, the board will only keep you logged in for a preset time. This prevents misuse of your account by anyone else. To stay logged in, check the box during login. This is not recommended if you access the board from a shared computer, e.g. library, internet cafe, university computer lab, etc.
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How do I prevent my username appearing in the online user listings?
Within your User Control Panel, under “Board preferences”, you will find the option Hide your online status. Enable this option with Yes and you will only appear to the administrators, moderators and yourself. You will be counted as a hidden user.
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I registered in the past but cannot login any more?!
It could be possible that you may be typing an incorrect username and password. If that is the case, try resetting your password or refer to your email from Aussie Childcare Network to confirm your registered username. If that doesnt work, it is also possible an administrator has deactivated or deleted your account for some reason. Also, we periodically remove users who have not posted for a long time, users with invalid email address on their accounts or users posting SPAMS or Advertisements to promote other business, to reduce the size of the database. If this has happened, contact the board administrator for assistance or try registering again with a valid email address and being more involved in discussions without spamming or promoting your business.
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Why can’t I register?
It is possible that you may have already registered using the same email address in which case you will be notified with the "email address already in use" message. It is also possible that the admin has banned your IP address or disallowed the username you are attempting to register. The admin could have also disabled registration to prevent new visitors from signing up. Contact the board administrator for assistance.
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What does the “Delete all board cookies” do?
“Delete all board cookies” deletes the cookies created by Aussie Childcare Network which keep you authenticated and logged into the board. It also provides functions such as read tracking if they have been enabled by the board owner. If you are having login or logout problems, deleting board cookies may help.
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What features do I receive as a member?
As a registered member, you unlock a lot of features in this website such as ability to create new topics in forums, post replies to topics, private message or email other members, subscribe to topics and forums, use My Network, add friends, Instant chat with friends, upload photos in Gallery, comment and rate photos in gallery, subscribe to albums, create personal gallery, change user preferences and board settings and do a lot more. Click here to read more info on various member features available in this website.
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User Preferences and settings

How do I change my settings?
If you are a registered user, all your settings are stored in the board database. To alter them, visit your User Control Panel; a link can usually be found at the top of these website pages in the navigation bar when you are logged in. This system will allow you to change all your settings and preferences.
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The times are not correct!
It is possible the time displayed is from a timezone different from the one you are in. If this is the case, visit your User Control Panel and change your timezone to match your particular area, e.g. London, Paris, New York, Sydney, etc. Please note that changing the timezone, like most settings, can only be done by registered users. If you are not registered, this is a good time to do so.
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I changed the timezone and the time is still wrong!
If you are sure you have set the timezone and Summer Time/DST correctly and the time is still incorrect, then the time stored on the server clock is incorrect. Please notify an administrator to correct the problem.
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My language is not in the list!
Either the administrator has not installed your language or nobody has translated this website into your language. Try asking the board administrator if they can install the language pack you need.
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How do I show an image below my username?
There are two images that may appear below a username when viewing posts. The first may be an image associated with your rank, generally in the form of stars, blocks or dots, indicating how many posts you have made or your status on the board. The second, usually a larger image, is known as an avatar and is generally unique or personal to each user. All registered users can add their own avatars on their account or choose one of the avatars already available in this website. If you are unable to use avatars, contact the board administrator and ask them for their reasons.
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What is my rank and how do I change it?
Ranks, which appear below your username, indicate the number of posts you have made or identify certain users, e.g. moderators and administrators. So there are 2 different kinds of Ranks. The first are Forum ranks based on the number of posts and each rank level is rewarded with a special prestige title (Click here to know more about Forum Ranking System). The second are special ranks assigned only to forum Administrator, Moderators and Support Team members. In general, you cannot directly change the wording of any board ranks as they are set by the board administrator. Please do not abuse the board by posting unnecessarily just to increase your rank. Most boards will not tolerate this and the moderator or administrator will simply lower your post count.
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When I click the e-mail link for a user it asks me to login?
Only registered users can send e-mail to other users via the built-in e-mail form, and only if the administrator has enabled this feature. This is to prevent malicious use of the e-mail system by anonymous users.
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Posting Issues

How do I post a topic in a forum?
To post a new topic in a forum, click the relevant button on either the forum or topic screens. Only registered users can post replies and create new topics in these forums. A list of your permissions in each forum is available at the bottom of the forum and topic screens. Example: You can post new topics, You can vote in polls, etc. Click here to read a detailed instructions on How to Post A Question (or) Create a New Topic.
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Where do I ask my question?
There are different forum categories so choose the forum that best fits your question. Before posting on AussieChildcareNetwork.com Forum, please make sure to choose the appropriate forum as this will increase the probability to receive an answer. Posting in the wrong forum will result in your topic not being seen by the people who can contribute to it best and it could also be deleted. Click here to read more information on Where to post What.
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How to ask Support for Assignment Questions?
To receive support for Assignment questions, create a new topic only in the "Assignment Support Forums" for any questions related to your Assignments. Students who are creating a New Topic under these Assignment Support forums are required to complete the "Support Ticket System" feature. This feature will ensure that students requesting for help with their assignments are providing sufficient information along with their answers and details on what they have done so far as an attempt to solve these questions. This is to prevent students from taking advantage of these support forums to get easy answers for completing their assignments without much effort and also ensuring that genuine attempts are done by all students in completing their required assignments. Click here to read more information on How to create a New Topic in Students Assignment Support Forums and on How to Complete the Support Ticket Questions.
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How do I edit or delete a post?
Unless you are a board administrator or moderator, you can only edit your own posts. You can edit a post by clicking the edit button for the relevant post, sometimes for only a limited time after the post was made. If someone has already replied to the post, you will find a small piece of text output below the post when you return to the topic which lists the number of times you edited it along with the date and time. This will only appear if someone has made a reply; it will not appear if a moderator or administrator edited the post, though they may leave a note as to why they’ve edited the post at their own digression. Please note that normal users cannot delete a post. If you want your post deleted, contact board administrator with sufficient reason to why you want your post to be removed from our database.
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Unable to post. It says "Your account does not have permission to post links or domain/page references."
This error message shows up when your post contains an URL (website address) in it. Newly registered members in our website cannot post URLs. So to post your reply or new topic, simple remove the url from that post or remove the "http://www." section so it doesnt link as a url.
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How do I add a signature to my post?
Registered users cannot add signatures to your posts. Only Moderators and Administrators reserves the right for post signatures.
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How do I create a poll?
When posting a new topic or editing the first post of a topic, click the “Poll creation” tab below the main posting form; if you cannot see this, you do not have appropriate permissions to create polls. Enter a title and at least two options in the appropriate fields, making sure each option is on a separate line in the textarea. You can also set the number of options users may select during voting under “Options per user”, a time limit in days for the poll (0 for infinite duration) and lastly the option to allow users to amend their votes.
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Why can’t I add more poll options?
The limit for poll options is set by the board administrator. If you feel you need to add more options to your poll than the allowed amount, contact the board administrator.
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How do I edit or delete a poll?
As with posts, polls can only be edited by the original poster, a moderator or an administrator. To edit a poll, click to edit the first post in the topic; this always has the poll associated with it. If no one has cast a vote, users can delete the poll or edit any poll option. However, if members have already placed votes, only moderators or administrators can edit or delete it. This prevents the poll’s options from being changed mid-way through a poll.
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Why can’t I access a forum?
Some forums may be limited to certain users or groups. To view, read, post or perform another action you may need special permissions. Contact a moderator or board administrator to grant you access.
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Why can’t I add attachments?
Attachment permissions are granted on a per forum, per group, or per user basis. The board administrator may not have allowed attachments to be added for the specific forum you are posting in, or perhaps only certain groups can post attachments. Contact the board administrator if you are unsure about why you are unable to add attachments.
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Why did I receive a warning?
Each board administrator has their own set of rules for their site. If you have broken a rule, you may be issued a warning. Contact the board administrator if you are unsure about why you were issued a warning.
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How can I report posts to a moderator?
If the board administrator has allowed it, you should see a button for reporting posts next to the post you wish to report. Clicking this will walk you through the steps necessary to report the post.
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What is the “Save” button for in topic posting?
This allows you to save passages to be completed and submitted at a later date. To reload a saved passage, visit the User Control Panel.
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Why does my post need to be approved?
The board administrator may have decided that posts in the forum you are posting to require review before submission. It is also possible that the administrator has placed you in a group of users whose posts require review before submission. Please contact the board administrator for further details.
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How do I bump my topic?
By clicking the “Bump topic” link when you are viewing it, you can “bump” the topic to the top of the forum on the first page. However, if you do not see this, then topic bumping may be disabled or the time allowance between bumps has not yet been reached. It is also possible to bump the topic simply by replying to it, however, be sure to follow the board rules when doing so.
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Formatting and Topic Types

What is BBCode?
BBCode is a special implementation of HTML, offering great formatting control on particular objects in a post. The use of BBCode is granted by the administrator, but it can also be disabled on a per post basis from the posting form. BBCode itself is similar in style to HTML, but tags are enclosed in square brackets [ and ] rather than < and >. For more information on BBCode see the guide which can be accessed from the posting page.
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Can I use HTML?
No. It is not possible to post HTML on this board and have it rendered as HTML. Most formatting which can be carried out using HTML can be applied using BBCode instead.
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What are Smilies?
Smilies, or Emoticons, are small images which can be used to express a feeling using a short code, e.g. :) denotes happy, while :( denotes sad. The full list of emoticons can be seen in the posting form. Try not to overuse smilies, however, as they can quickly render a post unreadable and a moderator may edit them out or remove the post altogether. The board administrator may also have set a limit to the number of smilies you may use within a post.
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Can I post images?
Yes, images can be shown in your posts. If the administrator has allowed attachments, you may be able to upload the image to the board. Otherwise, you must link to an image stored on a publicly accessible web server, e.g. http://www.example.com/my-picture.gif. You cannot link to pictures stored on your own PC (unless it is a publicly accessible server) nor images stored behind authentication mechanisms, e.g. hotmail or yahoo mailboxes, password protected sites, etc. To display the image use the BBCode [img] tag. If you want to diplay images stored in your PC, use the attachment feature instead and upload your image.
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What are global announcements?
Global announcements contain important information and you should read them whenever possible. They will appear at the top of every forum and within your User Control Panel. Global announcement permissions are granted by the board administrator.
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What are announcements?
Announcements often contain important information for the forum you are currently reading and you should read them whenever possible. Announcements appear at the top of every page in the forum to which they are posted. As with global announcements, announcement permissions are granted by the board administrator.
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What are sticky topics?
Sticky topics within the forum appear below announcements and only on the first page. They are often quite important so you should read them whenever possible. As with announcements and global announcements, sticky topic permissions are granted by the board administrator.
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What are locked topics?
Locked topics are topics where users can no longer reply and any poll it contained was automatically ended. Topics may be locked for many reasons and were set this way by either the forum moderator or board administrator. You may also be able to lock your own topics depending on the permissions you are granted by the board administrator.
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What are topic icons?
Topic icons are author chosen images associated with posts to indicate their content. The ability to use topic icons depends on the permissions set by the board administrator.
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Attachments

What attachments are allowed on this board?
Each board administrator can allow or disallow certain attachment types. If you are unsure what is allowed to be uploaded, contact the board administrator for assistance.
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How do I find all my attachments?
To find your list of attachments that you have uploaded, go to your User Control Panel and follow the links to the attachments section.
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Online Tools Forms and Templates

Online Tools Form Issues and Troubleshoot.
Refer to Online Tools FAQ page and Troubleshoot page for all information on Opening Form Issues & Troubleshoot Related, Inserting Photos, Finalizing and Printing, Emailing and File Share, Downloading forms and heaps more..
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Gallery

How to upload photos in Gallery?
You need to be registered user to upload photos in our Gallery. There are Album categories to choose from and upload your photos in the Album category that best corresponds with your image. Click here to read more instructions on how to upload photos in Gallery.
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Where to Upload What?
The album categories available in our Gallery are: Childcare Room Set-up, Childcare Room Displays, Kids Activities and Art n Craft. Pick one of these categories and upload your photos were its best suitable.
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What are personal Galleries?
All registered users can create their own Personal galleries and maintain their own personal album to upload personal photos and photos that does not fall under any other Gallery categories. Click here to read more instructions on how to create personal galleries.
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Can I link Gallery images in forum?
Yes. There are two ways to link gallery images in forum posts and topics. First method is by copying and pasting the Image URL or Image BBcode that can be found in the image details page in gallery. This method will allow you to add a link to any images uploaded by all users. Second method is by using the “Gallery” bbcode that is available in forum posting page. Clicking on this button will open a pop-up window with a list of all images that you have added in our gallery. You can simply select the image you want to add to the forum by clicking. This method will only allow you to add images that you have uploaded.
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My Network

What is My Network?
As a member of Aussie Childcare Network, you will have access to your own Social Network feature in our site called "My Network". This is a full valued social network software where you can create your own page similar to "Facebook" with all main features of social network such as: User statuses with comments, Friends approval system with friends list, "My Network" page looking like Facebook main page to post wall comments, private Instant messenger, Notifications about your friends activities and more..
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How to use My Network?
Its a simple 3 step process to get started. First, you need to start adding friends and build your own network here in Aussie Childcare Network. Second, update your profile and tell others more about yourself, choose an Avatar image for your profile and more. Third, start networking. Adding friends is as easy as going to the Members page, choosing a member and clicking on “Add Friend” button in their member profile page. You can even view a member’s profile by clicking on their username in their forum posts. Once you have friends, you can start sharing wall comments, instant chat with friends, receive notifications on your friend’s activities, birthday reminders and much more.. Click here to read more instructions on how to use My Network.
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How to add Friends?
Its pretty easy to add friends in our site. Step 1: Go to our Members page; Step 2: Select the username of a member to view their profile; Step 3: Click on the "Add Friend" button in their profile. When you click on the "Add Friend" button, it will send a friend request notification to the other member for their confirmation / approval. Click here to view members.
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User Levels and Groups

What are Administrators?
Administrators are members assigned with the highest level of control over the entire board. These members can control all facets of board operation, including setting permissions, banning users, creating usergroups or moderators, etc., dependent upon the board founder and what permissions he or she has given the other administrators. They may also have full moderator capabilities in all forums, depending on the settings put forth by the board founder.
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What are Moderators and Support Team?
Moderators and Support Team are individuals (or groups of individuals) who look after the forums from day to day. They have the authority to edit or delete posts and lock, unlock, move, delete and split topics in the forum they moderate. Generally, moderators are present to prevent users from going off-topic or posting abusive or offensive material.
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What are usergroups?
Usergroups are groups of users that divide the community into manageable sections board administrators can work with. Each user can belong to several groups and each group can be assigned individual permissions. This provides an easy way for administrators to change permissions for many users at once, such as changing moderator permissions or granting users access to a private forum.
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Where are the usergroups and how do I join one?
You can view all usergroups via the “Usergroups” link within your User Control Panel. If you would like to join one, proceed by clicking the appropriate button. Not all groups have open access, however. Some may require approval to join, some may be closed and some may even have hidden memberships. If the group is open, you can join it by clicking the appropriate button. If a group requires approval to join you may request to join by clicking the appropriate button. The user group leader will need to approve your request and may ask why you want to join the group. Please do not harass a group leader if they reject your request; they will have their reasons.
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How do I become a usergroup leader?
A usergroup leader is usually assigned when usergroups are initially created by a board administrator. If you are interested in creating a usergroup, your first point of contact should be an administrator; try sending a private message.
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Why do some usergroups appear in a different colour?
It is possible for the board administrator to assign a colour to the members of a usergroup to make it easy to identify the members of this group.
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What is a “Default usergroup”?
If you are a member of more than one usergroup, your default is used to determine which group colour and group rank should be shown for you by default. The board administrator may grant you permission to change your default usergroup via your User Control Panel.
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What is “The team” link?
This page provides you with a list of forum staff, including board administrators, moderators and support team members and other details such as the forums they moderate.
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Private Messaging

How to use Private Messaging Feature?
Click here to read more info on Private Messaging, its features, composing new messages, creating message folders, moving messages and more..
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I cannot send private messages!
There are three reasons for this; you are not registered and/or not logged on, the board administrator has disabled private messaging for the entire board, or the board administrator has prevented you from sending messages. Contact a board administrator for more information.
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I keep getting unwanted private messages!
You can block a user from sending you private messages by using message rules within your User Control Panel. If you are receiving abusive private messages from a particular user, inform a board administrator; they have the power to prevent a user from sending private messages.
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I have received a spamming or abusive e-mail from someone on this board!
We are sorry to hear that. The e-mail form feature of this board includes safeguards to try and track users who send such posts, so e-mail the board administrator with a full copy of the e-mail you received. It is very important that this includes the headers that contain the details of the user that sent the e-mail. The board administrator can then take action.
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Friends and Foes

What are my Friends and Foes lists?
You can use these lists to organise other members of the board. Members added to your friends list will be listed within your User Control Panel for quick access to see their online status and to send them private messages. Subject to template support, posts from these users may also be highlighted. If you add a user to your foes list, any posts they make will be hidden by default.
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How can I add / remove users to my Friends or Foes list?
You can add users to your list in two ways. Within each user’s profile, there is a link to add them to either your Friend or Foe list. Alternatively, from your User Control Panel, you can directly add users by entering their member name. You may also remove users from your list using the same page.
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Searching the Forums

How can I search a forum or forums?
Enter a search term in the search box located on the top of website pages, forum or topic pages. Advanced search can be accessed by clicking the “Advance Search” link which is available on all pages on the forum. How to access the search may depend on the style used.
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Why does my search return no results?
Your search was probably too vague and included many common terms which are not indexed by Aussie Childcare Network. Be more specific and use the options available within Advanced search.
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Why does my search return a blank page!?
Your search returned too many results for the webserver to handle. Use “Advanced search” and be more specific in the terms used and forums that are to be searched.
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How do I search for members?
Visit to the “Members” page and click the “Find a member” link.
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How can I find my own posts and topics?
You can easily view your own posts by clicking on "View your posts" link available at the top navigation bar at all pages. Similarly click on "View your topics" link to view the list of your topics. If you do not see these options in the top navigation bar, then you might be viewing as a guest. Login using your registered username to view your posts and topics. Your own posts can also be retrieved either by clicking the “Search user’s posts” within the User Control Panel or via your own profile page. To search for your topics, use the Advanced search page and fill in the various options appropriately.
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Topic Subscriptions and Bookmarks

What is the difference between bookmarking and subscribing?
Bookmarking in Aussie Childcare Network is much like bookmarking in your web browser. You aren’t alerted when there’s an update, but you can come back to the topic later. Subscribing, however, will notify you when there is an update to the topic or forum on the board via your preferred method or methods.
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How do I subscribe to specific forums or topics?
To subscribe to a specific forum, click the “Subscribe forum” link upon entering the forum. To subscribe to a topic, reply to the topic with the subscribe checkbox checked or click the “Subscribe topic” link within the topic itself.
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How do I remove my subscriptions?
To remove your subscriptions, go to your User Control Panel and follow the links to your subscriptions.
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Aussie Childcare Nework Issues

Who developed this website?
Aussie Childcare Network is privately owned and developed.
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What are the Site Features & Services?
Aussie Childcare Network offers a variety of services, resources, articles, printables, programming templates, forum support and a lot more for childcare professionals and parents. Click here to read more info on Site Features & Services available so you can use this website to its maximum potential.
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Why isn’t X feature available?
If you believe a feature needs to be added, or you want to report a bug, please contact the administrator.
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Who do I contact about abusive and/or legal matters related to this board?
Contact the website Administrator for your complaints.
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